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Unhappy with our service? Follow our complaints process here Complaints Process Ark Mediation Ltd Complaints Policy 1. Introduction Ark Mediation Ltd is committed to providing high-quality mediation services. We welcome feedback from our clients to help us improve our services. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so we can address them appropriately and maintain our standards. 2. Purpose of This Policy This policy outlines how Ark Mediation Ltd will handle complaints, ensuring that they are dealt with in a fair, prompt, and respectful manner. Our goal is to resolve complaints effectively and learn from them to prevent similar issues in the future. 3. Scope This complaints policy applies to all clients, potential clients, and any other individual or organisation interacting with Ark Mediation. It covers complaints related to the services provided by Ark Mediation Ltd, the conduct of our staff, and any issues that may arise during the course of mediation. 4. Making a Complaint If you wish to make a complaint, you may do so in writing, by email, or by phone. Complaints should be directed to our Complaints Officer as follows: Complaints Officer Ark Mediation Ltd Email: contact@arkmediation.co.uk Phone: 0330 043 6360 To help us handle your complaint effectively, please include the following information: • Your name and contact details • A clear description of your complaint, including relevant dates and the names of any staff involved • Any documents or other information you feel are relevant to your complaint 5. Complaints Handling Procedure 1. Acknowledgement We will acknowledge receipt of your complaint within 10 working days. Our Complaints Officer will review your complaint and may contact you for further information if necessary. 2. Investigation We will conduct a thorough and impartial investigation of your complaint. This may involve speaking to relevant staff, reviewing records, and gathering any additional information needed to understand the issue. 3. Response Within 20 working days of acknowledging your complaint, we will provide you with a formal response outlining the outcome of our investigation. If further time is required, we will keep you informed of the reasons for the delay and provide a new timeframe. 4. Resolution and Actions If your complaint is upheld, we will take appropriate action to address the issue and prevent it from reoccurring. This may include issuing an apology, providing additional support, or implementing procedural changes. 6. Appeals Process If you are not satisfied with the outcome of your complaint, you may request a review of the decision by contacting us within 10 working days of receiving our response. A senior member of the Ark Mediation Ltd team will re-evaluate your complaint and provide a final response within 15 working days. 7. Confidentiality We treat all complaints with strict confidentiality and handle them in accordance with our data protection policy. Information related to complaints is shared only with those directly involved in addressing the issue. 8. Continuous Improvement Ark Mediation Ltd views complaints as an opportunity to improve our services. We keep records of all complaints and monitor patterns to identify areas for development, ensuring that we consistently provide the best possible service to our clients. 9. Contact Us If you have any questions about this complaints policy or need assistance with making a complaint, please contact us using the details provided above.

Call us on 0330 043 6360. Book a FREE consultation to get started and learn about how we can resolve conflicts effectively Contact us Use the form below to request a call back. We aim to respond within 24 hours of an enquiry (business days). We offer mediation both in-person (in the South East of England) and over video call for nationwide clients. For our locations, please see mediation hub information further down. Call us on 0330 043 6360 Email contact@arkmediation.co.uk Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit Our mediation hubs South East mediation hubs. AYLESBURY Gatehouse Way HP19 8DB MARLOW Buckinghamshire SL7 1EY HIGH WYCOMBE The Hub Union Baptist Church Easton St HP11 1NJ PRINCES RISBOROUGH Lacey Green Main Road HP27 OQT BERKHAMSTED 10-12 Clarence Road Depot HP4 3AS TRING 9 Akeman Street HP23 6AA CHESHAM Chartridge Lane HP5 2RG WENDOVER Wendover Health Centre HP22 6LD GREAT MISSENDEN Missenden Abbey London Road HP16 0BD CHALFONT ST GILES Town Field Lane HP8 4QG Contact Us FAQs How can I get in touch with Ark Mediation? You can contact us by calling 0330 043 6360 or by emailing contact@arkmediation.co.uk. Alternatively, you can fill out the contact form on our Contact Us page Where are your family mediation hubs located? Our mediation hubs are located across the South East of England, including Aylesbury, Marlow, High Wycombe, Princes Risborough, Berkhamsted, Tring, Chesham, Wendover, Great Missenden, and Chalfont St Giles. We cover other parts of England via remote and virtual mediation Do you offer virtual mediation sessions? Yes, we offer mediation sessions via video call for clients nationwide How quickly can I expect a response after contacting Ark Mediation? We aim to respond to all enquiries within 24 hours on business days What are your operating hours? Our mediators can offer mediation sessions outside of standard business hours to accommodate your schedule

Choose mediation over court. Save time, reduce costs and maintain better relationships. 87% success rate. Free consultation available In 2024, the average cost of divorce in the UK stood at £17,561, and with inflation it’s only getting more expensive. Why choose mediation over court? Mediation is a structured, voluntary process where an independent and impartial mediator helps individuals or groups in conflict to reach a mutually acceptable resolution. Unlike court proceedings, which can be costly, time-consuming, and adversarial, mediation focuses on collaboration, confidentiality, and fairness. It allows parties to have control over the outcome, rather than having a decision imposed by a judge. Mediation is widely used in family disputes, workplace conflicts, commercial disagreements, and community issues, offering a practical alternative to litigation. Our Mediation Focus 1. Family Mediation Family mediation is commonly used in cases of separation, divorce, child arrangements, and financial settlements. It helps parents and couples resolve disputes about co-parenting, division of assets, child maintenance, and property matters in a structured and supportive environment. Mediators facilitate open discussions, ensuring that both parties’ views are heard while focusing on solutions that work for everyone involved, especially children. 2. Workplace Mediation Workplace mediation helps resolve conflicts between employees, teams, or management, addressing issues like harassment, discrimination, communication breakdowns, or contractual disputes. It is a confidential and voluntary process that encourages open dialogue, restoring professional relationships while preventing costly and disruptive tribunal claims. The Principles of Alternative Dispute Resolution (ADR) Mediation is a key form of Alternative Dispute Resolution (ADR), which promotes out-of-court settlements in a fair and efficient manner. The key principles of ADR and mediation include: Voluntary Participation – Parties engage in mediation by choice, fostering a more cooperative approach to conflict resolution. Neutrality & Impartiality – Mediators remain unbiased, guiding discussions to ensure balanced decision-making. Confidentiality – Discussions in mediation remain private, unlike court proceedings, which are public. Control Over Outcomes – Unlike litigation, where a judge makes the final ruling, mediation empowers parties to reach their own agreement. Cost-Effective & Time-Saving – Mediation is significantly cheaper and faster than going to court, reducing financial and emotional stress. Future-Focused Solutions – Mediation is about finding practical, forward-thinking solutions, rather than dwelling on past grievances. Why Choose Mediation Over Court? Mediation offers a less confrontational, more cost-effective, and time-efficient alternative to resolving disputes compared to court proceedings. It preserves relationships, minimizes stress, and allows parties to craft their own solutions instead of having a legally binding decision imposed on them. Courts increasingly encourage mediation before litigation, recognizing its effectiveness in reducing conflict and promoting long-term resolution. If you are facing a dispute—whether family-related, workplace-based, or commercial—consider mediation as a faster, fairer, and more constructive way to reach a resolution. Contact us today to find out how mediation can help you move forward. Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit Mediation and ADR FAQs What is Alternative Dispute Resolution (ADR), and how does it differ from going to court? ADR refers to methods of resolving disputes without going to court, including mediation, arbitration, and conciliation. It is typically faster, more cost-effective, and less adversarial than litigation, allowing parties to retain control over the outcome rather than having a decision imposed by a judge Is mediation legally required before taking a dispute to court in the UK? In many cases, particularly in family disputes, attending a Mediation Information and Assessment Meeting (MIAM) is a legal requirement before applying to court, unless an exemption applies. For civil and commercial disputes, courts strongly encourage mediation and may penalise parties for refusing to mediate without good reason How long does mediation take compared to a court case? Mediation is significantly quicker than court proceedings. A mediation session can take place within weeks, and many disputes are resolved in one or two sessions. In contrast, court cases can take months or even years, especially if they go to trial What happens if mediation does not result in an agreement? If mediation is unsuccessful, parties retain the right to proceed to court or arbitration. The mediation process remains confidential, so discussions cannot be used as evidence in court. Mediators can issue an FM1 form (for family cases) or a certificate stating that mediation was attempted but did not result in an agreement Is mediation legally binding in the UK? No, mediation agreements are not automatically legally binding. However, parties can formalize their agreement through a solicitor, who can draft a Consent Order (for family cases) or a Settlement Agreement (for commercial disputes), making the terms enforceable by a court

Family mediation for individuals and families with over £1million in property assets or multiple properties. Avoid complexities by working with our trained mediators to settle your financial & property matters What is complex asset mediation Helping High-Value Families Resolve Financial Disputes Amicably. Designed for individuals and families with over £1 million in property assets or multiple properties. High-value financial disputes can be challenging, but our expert mediators help you navigate them with clarity, fairness, and discretion. How does complex asset mediation work Complex asset mediation is a structured process that helps separating couples and families divide significant financial assets without resorting to costly and lengthy court proceedings. This service is ideal for cases involving: - Multiple residential properties - High-value real estate portfolios - Overseas property holdings - Investment properties and rental income - Trusts, pensions, and business assets Why choose mediation over litigation Confidential & Private – avoid the public nature of court disputes. Cost-Effective – mediation is significantly less expensive than prolonged legal battles. Tailored Solutions – agreements are designed around your unique financial situation. Faster Resolution – avoid court delays and resolve disputes in weeks instead of years. Reduced Stress & Conflict – a cooperative approach ensures better long-term relationships, especially when children are involved. How does the mediation process work 1. Initial Consultation – we assess your financial situation and discuss your goals. 2. Disclosure & Valuation – full financial transparency is essential; all assets are disclosed and professionally valued if necessary. 3. Negotiation Sessions – we facilitate structured discussions to find equitable solutions. 4. Agreement Drafting – once consensus is reached, we provide a legally recognised Memorandum of Understanding. 5. Legal Finalisation – a solicitor can convert the agreement into a legally binding Consent Order. Who can benefit from complex asset mediation - High-net-worth individuals going through divorce or separation. - Couples with multiple real estate assets needing fair division. - Families managing inherited or shared property portfolios. - Business owners concerned about protecting commercial assets. Start Your Mediation Journey Today If you have over £1 million in property assets or multiple properties and need assistance in navigating a complex financial separation, our expert mediators can help. Call us on 0330 043 6360 Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit

Take the MIAM questionnaire to find out if you need to book a Mediation meeting. Take the first step today Do I need a MIAM? Use our free short questionnaire to help you quickly understand whether Mediation is the right next step. Whether your dispute relates to child arrangements or financial settlements, the MIAM is a first step in understanding what the mediation journey involves and how it compares to a court process. Note: we do not offer Legal Aid. Start Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting MIAM SURVEY FAQs Is my information kept confidential? Yes. Information you share with us and any personal data is kept in secure storage. We delete questionnaire submissions after 30 days What happens after I complete the form? One of our business team will receive your questionnaire results and we will assess if mediation is suitable for you. If this is the case, we will contact you for a free consultation

An enhanced model of family mediation allowing clients to have their solicitor present during the mediation process. Contact us for more information A modern approach to family mediation Hybrid Family Mediation, is an innovative model that allows clients to bring their legal representatives, such as solicitors, into the mediation process. This approach enables faster decision-making by ensuring that legal advice is available in real time, allowing couples to reach fair and informed agreements more efficiently. What is hybrid mediation Hybrid mediation is a flexible and structured process that integrates legal representation within the mediation sessions. This service is particularly beneficial for couples who: Need real-time legal advice during mediation. Want to make quicker, informed decisions without waiting for separate legal consultations. Have complex financial arrangements requiring solicitor input. Seek a more collaborative and problem-solving approach to separation or divorce The advantages of hybrid mediation Immediate Legal Guidance – Clients receive real-time legal advice from their solicitors during the session. Faster Decision-Making – No delays in consulting lawyers between sessions; agreements can be reached more quickly. Cost-Effective – Reduces the need for lengthy solicitor negotiations outside of mediation. Tailored & Flexible – Works for both financial and child-related disputes, adapting to your unique needs. Reduces Conflict – Encourages cooperation by keeping legal professionals involved in a non-adversarial setting. Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit How does hybrid mediation work Initial Consultation – We assess whether hybrid mediation is the right approach for your case. Preparation & Disclosure – Legal representatives help clients prepare necessary financial disclosures and documents. Mediation Sessions with Solicitors – Structured discussions take place with both parties and their legal representatives present. Agreement Drafting – Decisions made during mediation are formalised into a Memorandum of Understanding. Legal Finalisation – With legal advice provided in real time, agreements can be quickly converted into a legally binding Consent Order Start Your Mediation Journey Today If you are going through a divorce, separation, family asset dispute or need support on aspects of child arrangements, call our team today. Call us on 0330 043 6360

Meet Ark Mediation's experienced family mediators. FMC accredited experts helping families reach positive agreements. Free consultation available Meet the Ark Mediation team Professional Mediators with Over 800 Cases Handled Romina Kamran Lead Family Mediator Since founding ark mediation in 2019, Romina has been dedicated to helping families find resolution and understanding as a fully accredited family mediator and member of the Family Mediation Council. Her career in mediation is built on a foundation of exceptional interpersonal skills honed during a successful corporate career in commercial sales and partnership development for technology companies in the digital communication and security industry. Over the years, Romina has handled many cases, including complex family mediation scenarios involving parental disputes and civil or workplace conflicts. Her empathetic yet pragmatic approach ensures that parties feel heard and supported as they work toward mutually agreeable solutions. In addition to her mediation practice, Romina is also a qualified PPC (Professional Practice Consultant) as of 2024, a role that enables her to train and mentor aspiring mediators seeking accreditation. This leadership role highlights her dedication to raising the standards of the mediation profession and sharing her expertise with the next generation of mediators. Rob Dickinson Workplace ADR Specialist Rob is one of Ark Mediation’s service-network partners and our lead expert in workplace conflict resolution and alternative dispute resolution (ADR). He brings a unique approach to managing and de-escalating workplace disputes by applying the structured techniques used by hostage negotiators. With a strong focus on prevention and mitigation, Rob not only has the specialised training to defuse conflict effectively but also provides organisations with tailored training and tools to prevent disputes from escalating in the first place. A former member of the UK Police’s elite Hostage and Crisis Negotiation Unit (HCNU), Rob served for over a decade as a negotiator and spent five years as a national directing staff member, training and assessing the next generation of hostage and crisis negotiators across the UK and internationally. In addition, he has extensive experience as an Incident Manager for major and critical incidents—events that can significantly impact an organization’s reputation—including firearms incidents, high-speed pursuits, public order situations, and missing persons cases. Since leaving the police, Rob has remained committed to public service by supporting suicide prevention charities, sharing his expertise through training and education to help save lives. Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit

Our trained team at Ark Mediation create a safe space for children to express their views, ensuring their needs are heard. Discover the benefits of child-inclusive mediation Learn more about our specialised Child Mediation for Neurodiverse Family Dynamics Read More What is Child Inclusive Mediation (CIM) Child Inclusive Mediation provides children a safe forum to share their concerns and worries without feeling like they are siding with one particular parent. Separation can be particularly difficult for young children and study's have shown it can leave a lasting impact well into adulthood. It is imperative parents consider what is best for their children and this is where mediation can be highly effective. The mediator can provide valuable guidance on practical implementation of sharing parenting responsibilities in a fair way, which contributes to a more balanced and healthy outcome for the child. Child inclusive mediation is confidential and the mediator will work with your child to agree what information they feel comfortable relaying back to you as their parents, through the mediator. What does child mediation involve Children too harbour concerns about the changes taking place as a result of a separation. It is the mediators role to encourage your child to be able to share what might be bothering them. Some of the topics the mediator might discuss with your child can include: 1. Which parent will they reside with? 2. Will they stay in the same house? 3. How will they get to see both of their parents? 4. Will the separation impact their friendship groups, clubs, school activities etc.? 5. What impact will this have on their interaction with extended family members such as grandparents, cousins etc.? Once the mediator and child have discussed all relevant aspects of the separation that might impact them, the mediator will convey these concerns to the parents in a mediation session in order to explore ways to make the transition easier on the child whilst meeting the needs of each parent . Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit Why is it beneficial to include Child Mediation in your journey Research shows that consulting children about their views during or following a time of family separation is helpful to them and their mental health. It can be beneficial for a child to talk to a mediator because: 1. A child may not tell a parent what they really think, especially if the child is aware of any conflict between the parents 2. A child may not have an opportunity to talk to both parents at the same time and may be very worried about saying things to one parent rather than giving exactly the same message to both parents at the same time. It is not uncommon for children to say one thing to one parent and something completely different to the other parent 3. In families where emotions are highly charged, children are preoccupied in keeping the peace, and may not feel that have had space or permission to dwell on what their own feelings are. Speaking to the mediator gives children in this situation a chance to think about their own views 4. It gives all children a private space, to be asked how they are and if they have any views to be taken into account. Both parents are given this opportunity when they meet the mediator on their own; children should have this opportunity too 5. A parent is deeply involved in the emotional nurturing and wellbeing for a child and is not in an impartial place to hear or provide feedback of a child’s views. Even with the best will in the world, the parent might not understand or convey the child’s feelings to the other parent or mediator in the way the child would wish 6. The things that the parents are worried about, including their worries about how the child is feeling, may make it more difficult for the child to talk freely about how they are feeling and what they think is important. Start Your Mediation Journey Today If you are going through a divorce or separation, and children are involved, call our team today. Call us on 0330 043 6360 Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? CHILD MEDIATION FAQs How old does my child have to be to participate in Child Inclusive Mediation? Children must be aged 10 years and over to be consulted as part of the mediation process. The Family Mediation Council's Code of Practice requires that all children aged 10 years and above should be offered the opportunity to have their voice heard directly during the mediation process, if they wish Who can conduct a Child Inclusive Mediation? A trained and qualified mediator should run your Child Inclusive Mediation. Working with children brings a complex dimension to mediation and so it is important your mediator has the expertise and experience to navigate these types of conversations

Cultural diversity in mediation acknowledges the importance of religion, customs, and heritage in family mediation. Contact us for more information What is culturally aware mediation Culturally diverse mediation acknowledges the importance of religion, customs, and heritage in family dynamics and separation agreements. This service is ideal for couples who: Come from different religious or cultural backgrounds Need mediation that respects Islamic, Hindu, Jewish, Sikh, or other faith-based values Want a process that considers family honor, traditions, and religious obligations Are navigating divorce or separation in a way that aligns with their cultural identity Why choose culturally aware mediation Respect for Religious & Cultural Values – We consider the spiritual, moral, and community aspects of family disputes. Neutral & Understanding Approach – Our mediators are trained to navigate sensitive topics with cultural awareness. Confidential & Non-Judgmental – Discussions remain private, and we provide a safe space for open dialogue. Tailored Solutions – Agreements are designed to reflect both legal and cultural considerations. Faster & More Cost-Effective – Avoid lengthy court battles while reaching a resolution that suits your family's needs. How does this type of mediation work Initial Consultation – We discuss your cultural and religious needs to ensure an inclusive approach. Understanding Priorities – Identifying key concerns such as child upbringing, financial settlements, and family expectations. Facilitated Discussions – Structured conversations that allow both parties to express their perspectives. Agreement Drafting – A Memorandum of Understanding is created to document the agreed-upon terms. Legal Considerations – We collaborate with faith-based or legal advisors where necessary to finalise agreements. Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit Who can benefit from this type of mediation Couples from different religious backgrounds seeking a fair separation process. Families who prioritize cultural and faith-based decision-making. Parents who wish to establish co-parenting arrangements that align with their values. Extended families seeking mediation over inheritance, traditions, or family roles. Start Your Mediation Journey Today Our professional mediators provide a culturally sensitive approach to resolving disputes while ensuring fairness and mutual respect. Call us on 0330 043 6360 Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? CULTURALLY AWARE MEDIATION FAQs Can mediation consider extended family involvement? Yes, mediation can include discussions about family expectations, parental influence, and community involvement while ensuring a fair and balanced outcome What issues can culturally aware mediation help with? It can assist with child arrangements, financial settlements, extended family involvement, religious obligations, and culturally specific expectations in separation or divorce Can a mediator understand my religious or cultural values? Yes, culturally aware mediators are trained to be sensitive to different cultures and faiths, and they may consult with specialist advisors or community leaders when needed Can culturally aware mediation help with religious divorce? Yes, mediation can facilitate discussions on religious divorce requirements (such as Islamic Talaq, Jewish Get, or Hindu annulments) alongside legal separation agreements Is culturally aware mediation legally binding? No, but agreements can be formalised into a Consent Order by a solicitor, making them legally enforceable

£500 Mediation Voucher Scheme available through Ark Mediation when you appoint us to handle family mediation matters Do I Need a MIAM? Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting What is the family mediation voucher scheme The family mediation voucher scheme was launched during the pandemic to help ease demand on the family courts. The aim is to incentivise families to resolve child arrangement disputes outside of court through mediation, where safe to do so. The intention is to support families in reaching faster agreements in a less adversarial form of dispute resolution than through in court. It also helps to reduce demand on the family courts, ensuring more of the courts time can be spent on cases that need to be there, such as those where there are safeguarding concerns. The scheme is currently only available for families with child arrangement disputes. You can read more about it on the UK gov.uk site, here . How does the family mediation voucher scheme work Only mediators authorised by the Family Mediation Council (FMC) are taking part in the voucher scheme. If your case is eligible, your mediator will apply for the voucher on your behalf. Once this is approved, it will contribute towards the cost of mediation sessions. How do I know am eligible for a mediation voucher On attendance of a MIAM, one of our mediators will assess the issues you seek to resolve to see if they are suitable for mediation and meet the eligibility requirements for the voucher scheme. The scheme is currently administered by the Family Mediation Council (FMC). It offers families a one-off contribution of up to £500 (per family) towards their mediation costs with FMC accredited mediators. A dispute/application regarding a child A dispute/application regarding family financial matters where you are also involved in a dispute/application relating to a child Note: Access to the voucher scheme is not based on a family’s income or finances and those who are eligible for Legal Aid are not excluded from the scheme. Start Your Mediation Journey Today If you are going through a divorce, separation, family asset dispute or need support on aspects of child arrangements, call our team today. Call us on 0330 043 6360 Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit VOUCHER SCHEME FAQs Does the voucher cover all mediation costs? The voucher provides up to £500 per case, but this may not cover all sessions. If the total cost of mediation exceeds £500, the parties will need to cover the remaining balance Can both parties receive a separate voucher? No, the £500 voucher is issued per case, not per person. It contributes to the total cost of mediation sessions for both parties Can I use the voucher for a Mediation Information and Assessment Meeting (MIAM)? No, the voucher does not cover the MIAM (initial mediation assessment meeting). It is only applicable to joint mediation sessions What if my mediation costs less than £500? The voucher will only cover the actual cost incurred. If your mediation sessions cost less than £500, you will not receive the remaining balance as cash or credit Is the voucher available for financial disputes? The scheme only covers cases related to child arrangements. If financial matters are involved, they must be part of a broader dispute that also concerns children to qualify

Family Mediation using child therapy as an effective approach for children with ADHD, dyslexia or sensory processing disorders. Contact us today for more information What is neurodiverse family mediation Child mediation using child therapy is an effective approach for supporting neurodiverse children (such as those with autism, ADHD, dyslexia, or sensory processing disorders) in family mediation. It ensures that their unique needs and communication styles are considered when making decisions about child arrangements, co-parenting, and family transitions. Key Aspects of Child Mediation for Neurodiverse Children: Child-Centered Approach: Mediation prioritises the child’s needs, emotions, and well-being, ensuring they feel safe and heard during family transitions. Use of Child Therapists: Specialist child therapists or child psychologists may be involved to help interpret the child’s preferences, using methods suited to neurodiverse children (e.g., play therapy, art therapy, or sensory-based communication). Tailored Communication Methods: Neurodiverse children may struggle with verbal expression, so mediators use visual aids, structured routines, social stories, and simplified language to ensure their views are understood. Shuttle Mediation for Sensory-Sensitive Children: If face-to-face sessions are overwhelming, shuttle mediation (where information is passed between parents separately) can be used to reduce stress and anxiety. Parental Support & Education: Parents are guided on how to create structured, consistent co-parenting plans that accommodate the child’s sensory and emotional needs. Therapeutic Interventions: Mediation may incorporate child therapy techniques to help the child process changes, express their emotions safely, and develop coping strategies for family adjustments. Benefits of Child Mediation with Therapy for Neurodiverse Children: • Ensures child-focused decision-making that aligns with their unique needs. • Reduces stress and anxiety for children during family disputes. • Helps parents create realistic, structured parenting plans. • Provides an inclusive space where neurodiverse children can express their thoughts in a comfortable way. Start Your Mediation Journey Today If you are going through a divorce or separation, where children with neurodiverse needs are involved, call our team today. Call us on 0330 043 6360 Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit NEURODIVERSE MEDIATION FAQs What is child mediation? Child mediation helps families resolve disputes about children after separation or divorce with the help of a neutral mediator How does therapy help neurodiverse children in mediation? Therapy supports neurodiverse children by helping them express their feelings through play, art, or structured communication Can neurodiverse children take part in mediation? Yes, they can participate directly or through a mediator or therapist who shares their views with parents What if my child finds it hard to communicate? Mediators use visual aids, simple language, and non-verbal methods to help children express themselves

See more information about our Privacy Policy here Privacy Policy 1. Introduction Ark Mediation Ltd (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which are the relevant laws of England and Wales. Please read this policy carefully to understand our views and practices regarding your personal data. 2. Information We Collect We may collect and process the following information about you: Personal Information: Name, contact details (including address, phone number, and email address), date of birth, and other personal information provided by you. Sensitive Information: Information relating to your family, financial details, and other sensitive data, as relevant to the mediation process. Communication Records: Notes, emails, and other forms of communication between you and Ark Mediation Ltd. Website Usage Data: Information collected through cookies and similar technologies when you use our website (see “Cookies” below). 3. How We Use Your Information We use your personal information to: Provide family mediation and related services. Schedule, conduct, and manage appointments and meetings. Respond to inquiries and provide customer support. Comply with legal obligations and professional standards. Improve our services and understand client needs. 4. Legal Basis for Processing We process your personal data based on the following grounds: Consent: When you have given clear consent for us to process your personal information for specific purposes. Contractual Obligations: To fulfil our contractual duties in providing mediation services. Legal Obligations: Where processing is necessary for compliance with the laws of England and Wales. Legitimate Interests: For our legitimate interests, provided they do not override your fundamental rights. 5. Disclosure of Your Information We may share your personal information with: Third-party Service Providers: Professionals who assist us in providing services, such as administrative support, IT services, or legal advisers. Legal or Regulatory Authorities: As required to comply with legal or regulatory obligations in England and Wales. Your Consent: If you provide explicit consent for us to share information in a specific instance. We ensure that third parties receiving your information protect it in accordance with this privacy policy and applicable data protection laws. 6. Security We are committed to safeguarding your personal data. We employ appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your information. 7. Retention of Your Information We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory requirements, or as otherwise required by law. 8. Your Rights Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data: Access: To request access to your data and obtain a copy. Rectification: To correct any inaccurate or incomplete information. Erasure: To request deletion of your data, subject to certain conditions. Restriction: To restrict the processing of your data in certain situations. Data Portability: To receive your data in a commonly used format. Objection: To object to processing based on legitimate interests. If you wish to exercise any of these rights, please contact us at contact@arkmediation.co.uk . 9. Changes to Our Privacy Policy We may update this privacy policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. 10. Contact Us If you have questions about this policy or our data practices, please contact us at: Ark Mediation Ltd 0330 043 6360 contact@arkmediation.co.uk