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Unhappy with our service? Follow our complaints process here Complaints Process Ark Mediation Ltd Complaints Policy 1. Introduction Ark Mediation Ltd is committed to providing high-quality mediation services. We welcome feedback from our clients to help us improve our services. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so we can address them appropriately and maintain our standards. 2. Purpose of This Policy This policy outlines how Ark Mediation Ltd will handle complaints, ensuring that they are dealt with in a fair, prompt, and respectful manner. Our goal is to resolve complaints effectively and learn from them to prevent similar issues in the future. 3. Scope This complaints policy applies to all clients, potential clients, and any other individual or organisation interacting with Ark Mediation. It covers complaints related to the services provided by Ark Mediation Ltd, the conduct of our staff, and any issues that may arise during the course of mediation. 4. Making a Complaint If you wish to make a complaint, you may do so in writing, by email, or by phone. Complaints should be directed to our Complaints Officer as follows: Complaints Officer Ark Mediation Ltd Email: contact@arkmediation.co.uk Phone: 0330 043 6360 To help us handle your complaint effectively, please include the following information: • Your name and contact details • A clear description of your complaint, including relevant dates and the names of any staff involved • Any documents or other information you feel are relevant to your complaint 5. Complaints Handling Procedure 1. Acknowledgement We will acknowledge receipt of your complaint within 10 working days. Our Complaints Officer will review your complaint and may contact you for further information if necessary. 2. Investigation We will conduct a thorough and impartial investigation of your complaint. This may involve speaking to relevant staff, reviewing records, and gathering any additional information needed to understand the issue. 3. Response Within 20 working days of acknowledging your complaint, we will provide you with a formal response outlining the outcome of our investigation. If further time is required, we will keep you informed of the reasons for the delay and provide a new timeframe. 4. Resolution and Actions If your complaint is upheld, we will take appropriate action to address the issue and prevent it from reoccurring. This may include issuing an apology, providing additional support, or implementing procedural changes. 6. Appeals Process If you are not satisfied with the outcome of your complaint, you may request a review of the decision by contacting us within 10 working days of receiving our response. A senior member of the Ark Mediation Ltd team will re-evaluate your complaint and provide a final response within 15 working days. 7. Confidentiality We treat all complaints with strict confidentiality and handle them in accordance with our data protection policy. Information related to complaints is shared only with those directly involved in addressing the issue. 8. Continuous Improvement Ark Mediation Ltd views complaints as an opportunity to improve our services. We keep records of all complaints and monitor patterns to identify areas for development, ensuring that we consistently provide the best possible service to our clients. 9. Contact Us If you have any questions about this complaints policy or need assistance with making a complaint, please contact us using the details provided above.

Family mediation services in England. Expert help with divorce mediation, children & financial disputes. Free consultation - Ark Mediation Family Mediation Services Our team of Accredited Mediators has been helping families and clients reach amicable agreements since 2019. Do I Need a MIAM? Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Ark Mediation is a member of The Family Mediation Project, UK. 24hr MIAM Child-Inclusive Mediation Complex Asset Settlement Family Mediation Voucher Scheme Why use a family mediation service? Did you know that family mediation services in the UK boasts a success rate of approximately 77%, with most cases reaching full or partial agreements. At ark mediation , we resolve disputes without the stress and expense of court. We support people going through challenges such as divorce , financial settlements , child arrangements , and workplace disputes . Our experienced mediators are fully trained, qualified, and affiliated with organisations such as the Family Mediation Council (FMC), ensuring a professional and compassionate approach to every case. Free Consultation Our Services Family mediation is a voluntary and confidential process that helps separating or divorcing couples resolve disputes without going to court. A trained mediator acts as a neutral third party, guiding discussions to help both parties reach fair agreements on issues such as finances, property, and child arrangements. Mediation is often quicker, less stressful, and more cost-effective than legal proceedings. It also promotes open communication, helping families find practical solutions that work for everyone involved - especially children. In the UK, mediation is encouraged by the courts, and in most cases, attending an initial meeting called the Mediation Information and Assessment Meeting (MIAM) is required before taking family disputes to court. If you're struggling to agree financial settlements as part of a separation, child parenting plans, spousal maintenance or even a consent order to finalise your divorce, then family mediation is the pathway for you. Our comprehensive service and specialist team are here to help. Family Mediation We recognise each family situation is unique and sometimes you may require specialised support. Our full range of services include the following; STANDARD SERVICES Initial Mediation (MIAM) Child-Inclusive Mediation Joint and Shuttle Mediation Mediation Court Forms Mediation Documents Post-Mediation Follow-Ups SPECIALIST SERVICES Fast Track MIAM (24 hours) Culturally Diverse Families Neurodiverse Family Dynamics Complex Asset Mediation Cross Border Family Mediation Post-Mediation Legal Forms Learn More About Our Family Mediation >> Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? Ask us about Court Forms Court forms (Form A and C100) are included FREE when you book a MIAM with us. Prices start at £130 Read More Ask about the £500 Family Voucher Scheme A government initiative that provides a financial contribution of up to £500 towards the cost of family mediation. Read More Other Mediation Services Hybrid Mediation An advanced model that allows clients to have their legal representative present during family mediation sessions, enabling legal advice in real-time and facilitating quicker, more informed decision-making. Read More Culturally Inclusive Mediation Culturally diverse and culturally aware family mediation respects and integrates different cultural backgrounds, beliefs, and values, ensuring a fair, inclusive, and sensitive approach to resolving family disputes. Read More Workplace Mediation Restore workplace balance and professional conduct. Avoid disputes and conflict that leads to costly tribunal processes and a negative environment for other employees. Read More What our clients say about us Discover how ark mediation has helped families and clients in times of change. “I didn't know where to start and why I needed to mediate, until I spoke to Romina. She immediately put my mind at ease from the very first call and talked me through all the options I had. I'd definitely say mediation is a better route than solicitors - which is where my ex-wife and I were stuck for some time. Thank you for your help!" Jamie K, Rugby (UK) "The team at Ark are amazing mediators. My situation was complex because of my religious background. Most solicitors I spoke to didn't understand this dynamic and I struggled to find the right kind of support. Working with a team like ark was absolutely the right thing for me and my family. They navigated this difference with sensitivity, ultimately getting us to a good place. Thank you, ark! Najda Kadir, St John's Wood “We were headed down the court route, which is something I couldn't really afford because I didn't have the same income as my ex. I found Romina's details on the national family mediation website and after speaking to her I realised mediation was the best way to go. She managed to get my ex-husband around the table with me and we worked on our issues like adults. Thank you so much.” Lily Kirk, Chesham Free Consultation Family Mediation FAQs How does family mediation work? Family mediation has three main stages. 1. Initial Meeting, also known as a MIAM where each party meets the mediator separately to assess suitability; 2. Joint Mediation Sessions, when both parties discuss their issues with the mediator's guidance; 3. Agreement Drafting, takes place when agreements are reach. This summary document outlines the agreed terms and can be made into a legally binding document through a solicitor Do I have to attend family mediation? Mediation is voluntary, but in most cases, you must attend a Mediation Information and Assessment Meeting (MIAM) before applying to court for child or financial disputes, unless an exemption applies (e.g., domestic abuse) Is mediation legally binding? No, mediation agreements are not legally binding. However, once both parties agree, a solicitor can draft a Consent Order, which the court can approve to make it legally binding. Ark Mediation offer a full service package solution where we can facilitate drafting of legal documents What issues can be discussed in family mediation? Mediation covers various family issues, including: 1. Child arrangements (custody, visitation, schooling, holidays) 2. Financial settlements (division of property, assets, pensions) 3. Spousal or child maintenance 4. Communication strategies for co-parenting 5. Any other family disputes related to separation or divorce How long does mediation take? It depends on the complexity of the case. Simple cases may take 1-2 sessions, while more complex disputes (e.g., financial settlements) can require 3-5 sessions or more What happens if we can’t reach an agreement? If mediation fails, the mediator will issue a ‘mediator’s certificate’ (FM1 form), allowing either party to apply to court. However, courts often prefer parties to have attempted mediation before legal proceedings Can I bring my solicitor to mediation? Typically, mediation is conducted without solicitors present, however Ark Mediation offer an advanced model called Hybrid Mediation where clients can attend with their legal representative. This allows for real time legal advice and faster decision making How much does family mediation cost? Costs vary based on your particular circumstances but typically, your initial meeting (MIAM) and any subsequent joint mediation sessions start from £130 per person. Our end-to-end packages including mediation and formalising your agreement through a solicitor start at £799 What if my ex-partner refuses mediation? Mediation is voluntary, and if your ex refuses to attend, you can still proceed with a court application. The mediator will issue a form confirming the attempt to mediate Can mediation help with high-conflict situations? Yes, mediators are trained to manage conflict and ensure a safe discussion environment. In shuttle mediation, parties are in separate rooms, and the mediator moves between them to facilitate negotiation What are the benefits of mediation over court? 1. Faster & cheaper than court 2. Less adversarial – encourages cooperation 3. More control – parties make decisions, not a judge 4. Confidential – discussions remain private 5. Better for children – encourages positive co-parenting Free Consultation

Take the MIAM questionnaire to find out if you need to book a Mediation meeting. Take the first step today Start Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I need a MIAM? Use our free short questionnaire to help you quickly understand whether Mediation is the right next step. Whether your dispute relates to child arrangements or financial settlements, the MIAM is a first step in understanding what the mediation journey involves and how it compares to a court process. Key Points A MIAM stands for Mediation Information and Assessment Meeting. It is usually required before making a family court application in England and Wales. You attend on your own — it is not a joint meeting with the other person. The appointment typically lasts between 45 minutes and one hour. The mediator is not a judge — they do not make decisions about your case. After the MIAM, the mediator issues a certificate (the FM1 form) that the court requires. In some situations a MIAM is not required — for example, if domestic abuse is involved. Why is a MIAM Required? Since April 2014, the family courts in England and Wales have required most applicants to attend a MIAM before making a court application. This is set out in the Family Procedure Rules. The requirement exists because mediation can often resolve family disputes more quickly, at lower cost, and with less stress than going to court. The MIAM ensures that applicants have at least considered mediation before resorting to litigation. In practice, this means that if you want to apply to a family court — for example, for a child arrangements order, a financial remedy order, or certain other applications — you will usually need a MIAM certificate before the court will accept your application. Key point: The MIAM does not prevent you from going to court. It simply means you have considered mediation first. If mediation is not suitable or the other person refuses to attend, the mediator can still issue your certificate. Start Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting MIAM SURVEY FAQs Is my information kept confidential? Yes. Information you share with us and any personal data is kept in secure storage. We delete questionnaire submissions after 30 days What happens after I complete the form? One of our business team will receive your questionnaire results and we will assess if mediation is suitable for you. If this is the case, we will contact you for a free consultation

Discover Ark Mediation's simple 4-step family mediation process. From MIAM to final agreement, learn how we help families resolve disputes effectively What is the family mediation process The law in England now requires all couples to demonstrate they have attempted to resolve separation disputes through mediation. Whilst a mediator cannot issue you your divorce, the mediation process will prepare you with all the necessary documentation to help you avoid the need to attend court and prevent against lengthy drawn out court hearings over issues such as child maintenance, financial settlements etc. At ark mediation we will work closely with you and the other party to ensure a quick, robust and amicable outcome. 1. MIAM - Initial Meeting At ark mediation, your mediation journey follow four key stages: 1. The Initial meeting , and a requirement by the courts, also know as a MIAM (Mediation Information and Assessment Meeting) 2. Mediation Sessions , offered in various formats to suit your needs e.g. shuttle mediation in high-conflict situations, child inclusive mediation where kids are involved, and other formats 3. Outcome , resulting in documents drafted by your mediator to confirm what you agree upon. These can be made legally binding 4. Post-mediation six month check in with your mediator to see how things are going 2. Mediation Sessions The mediator brings all parties together in joint sessions where open and respectful communication is encouraged. During these sessions, participants have the opportunity to express their perspectives, interests and needs. The mediator facilitates the conversation, promotes understanding and helps identify areas of agreement and disagreement. We recognise sometimes it is too difficult for individuals seeking mediation to participate in a joint session. Ark mediation can provide shuttle mediation to overcome this. In cases involving children, and where a child needs to be included as part of the mediation process, our team are trained in Child Inclusive Mediation (CIM) and qualified to speak with children aged 10 years and above. Younger children maybe considered on a case-by-case basis. Read more here . Our team are also trained to deal with cases that are circumstances involving 3. Outcome - Agreement & Documentation The mediator assists the parties in generating and evaluating possible solutions. They help participants explore different options, consider the consequences of their decisions and find creative ways to meet their interests and needs. When the parties reach a mutually satisfactory agreement, the mediator assists in documenting the agreement in writing. The agreement may cover various aspects such as parenting plans, division of assets, financial arrangements and any other relevant matters. The agreement can be made legally binding by a qualified solicitor. With a fixed legal package from ark mediation, we can take care of this for you, or you can secure the services of a solicitor of your choosing. 4. Implementation and Six-Month Follow Up After the agreement is reached the parties may need to take steps to implement the agreed-upon terms. The mediator can provide guidance on the necessary actions and support the parties to address any challenges that may arise during the implementation process. It is important to note that Family Mediation is a voluntary process and the mediator remains neutral throughout. The mediator does not make decisions for the parties but instead facilitates their communication and helps them find their own solutions. The goal is to promote understanding, improve communication and foster cooperative relationships within the family. Ark mediation offer all clients a free six-month follow up session. This is an opportunity to make further enhancements to your agreement based on how things are going. Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? Mediation Process FAQs How long does the mediation process take? The number of sessions depends on the complexity of the issues. A straightforward case may be resolved in one or two sessions, while financial disputes or more complex cases might require three to five sessions. Each session typically lasts 60-90 minutes Is family mediation confidential? Yes, mediation is entirely confidential. Discussions cannot be used as evidence in court, except in cases involving safeguarding concerns, criminal activity, or financial fraud What are the benefits of family mediation over court? 1. Quicker: Mediation takes weeks, while court cases can take months or years 2. Cheaper: Mediation is significantly less expensive than legal proceedings 3. Less stressful: A cooperative process rather than an adversarial legal battle 4. Confidential: Unlike court cases, mediation remains private 5. Better for children: Focuses on reducing conflict and prioritising their well-being

Get answers to all your questions about Family Mediation with our FAQ Family Mediation FAQs How does family mediation work? Family mediation has three main stages. 1. Initial Meeting, also known as a MIAM where each party meets the mediator separately to assess suitability; 2. Joint Mediation Sessions, when both parties discuss their issues with the mediator's guidance; 3. Agreement Drafting, takes place when agreements are reach. This summary document outlines the agreed terms and can be made into a legally binding document through a solicitor Do I have to attend family mediation? Mediation is voluntary, but in most cases, you must attend a Mediation Information and Assessment Meeting (MIAM) before applying to court for child or financial disputes, unless an exemption applies (e.g., domestic abuse) Is mediation legally binding? No, mediation agreements are not legally binding. However, once both parties agree, a solicitor can draft a Consent Order, which the court can approve to make it legally binding. Ark Mediation offer a full service package solution where we can facilitate drafting of legal documents What issues can be discussed in family mediation? Mediation covers various family issues, including: 1. Child arrangements (custody, visitation, schooling, holidays) 2. Financial settlements (division of property, assets, pensions) 3. Spousal or child maintenance 4. Communication strategies for co-parenting 5. Any other family disputes related to separation or divorce How long does mediation take? It depends on the complexity of the case. Simple cases may take 1-2 sessions, while more complex disputes (e.g., financial settlements) can require 3-5 sessions or more What happens if we can’t reach an agreement? If mediation fails, the mediator will issue a ‘mediator’s certificate’ (FM1 form), allowing either party to apply to court. However, courts often prefer parties to have attempted mediation before legal proceedings Can I bring my solicitor to mediation? Typically, mediation is conducted without solicitors present, however Ark Mediation offer an advanced model called Hybrid Mediation where clients can attend with their legal representative. This allows for real time legal advice and faster decision making How much does family mediation cost? Costs vary based on your particularcircumstances but typically, your initial meeting (MIAM) and any subsequent joint mediation sessions start from £130 per person. Our end-to-end packages including mediation and formalising your agreement through a solicitor start at £799 What if my ex-partner refuses mediation? Mediation is voluntary, and if your ex refuses to attend, you can still proceed with a court application. The mediator will issue a form confirming the attempt to mediate Can mediation help with high-conflict situations? Yes, mediators are trained to manage conflict and ensure a safe discussion environment. In shuttle mediation, parties are in separate rooms, and the mediator moves between them to facilitate negotiation What are the benefits of mediation over court? 1. Faster & cheaper than court 2. Less adversarial – encourages cooperation 3. More control – parties make decisions, not a judge 4. Confidential – discussions remain private 5. Better for children – encourages positive co-parenting Frequently asked questions How does family mediation work? Family mediation has three main stages. 1. Initial Meeting, also known as a MIAM where each party meets the mediator separately to assess suitability; 2. Joint Mediation Sessions, when both parties discuss their issues with the mediator's guidance; 3. Agreement Drafting, takes place when agreements are reach. This summary document outlines the agreed terms and can be made into a legally binding document through a solicitor Do I have to attend family mediation? Mediation is voluntary, but in most cases, you must attend a Mediation Information and Assessment Meeting (MIAM) before applying to court for child or financial disputes, unless an exemption applies (e.g., domestic abuse) Is mediation legally binding? No, mediation agreements are not legally binding. However, once both parties agree, a solicitor can draft a Consent Order, which the court can approve to make it legally binding. Ark Mediation offer a full service package solution where we can facilitate drafting of legal documents What issues can be discussed in family mediation? Mediation covers various family issues, including: 1. Child arrangements (custody, visitation, schooling, holidays) 2. Financial settlements (division of property, assets, pensions) 3. Spousal or child maintenance 4. Communication strategies for co-parenting 5. Any other family disputes related to separation or divorce How long does mediation take? It depends on the complexity of the case. Simple cases may take 1-2 sessions, while more complex disputes (e.g., financial settlements) can require 3-5 sessions or more What happens if we can’t reach an agreement? If mediation fails, the mediator will issue a ‘mediator’s certificate’ (FM1 form), allowing either party to apply to court. However, courts often prefer parties to have attempted mediation before legal proceedings Can I bring my solicitor to mediation? Typically, mediation is conducted without solicitors present, however Ark Mediation offer an advanced model called Hybrid Mediation where clients can attend with their legal representative. This allows for real time legal advice and faster decision making How much does family mediation cost? Costs vary based on your particular circumstances but typically, your initial meeting (MIAM) and any subsequent joint mediation sessions start from £130 per person. Our end-to-end packages including mediation and formalising your agreement through a solicitor start at £799 What if my ex-partner refuses mediation? Mediation is voluntary, and if your ex refuses to attend, you can still proceed with a court application. The mediator will issue a form confirming the attempt to mediate Can mediation help with high-conflict situations? Yes, mediators are trained to manage conflict and ensure a safe discussion environment. In shuttle mediation, parties are in separate rooms, and the mediator moves between them to facilitate negotiation What are the benefits of mediation over court? 1. Faster & cheaper than court 2. Less adversarial – encourages cooperation 3. More control – parties make decisions, not a judge 4. Confidential – discussions remain private 5. Better for children – encourages positive co-parenting are the benefits of mediation over court? Free Consultation Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM?

See more information about our Privacy Policy here Privacy Policy 1. Introduction Ark Mediation Ltd (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which are the relevant laws of England and Wales. Please read this policy carefully to understand our views and practices regarding your personal data. 2. Information We Collect We may collect and process the following information about you: Personal Information: Name, contact details (including address, phone number, and email address), date of birth, and other personal information provided by you. Sensitive Information: Information relating to your family, financial details, and other sensitive data, as relevant to the mediation process. Communication Records: Notes, emails, and other forms of communication between you and Ark Mediation Ltd. Website Usage Data: Information collected through cookies and similar technologies when you use our website (see “Cookies” below). 3. How We Use Your Information We use your personal information to: Provide family mediation and related services. Schedule, conduct, and manage appointments and meetings. Respond to inquiries and provide customer support. Comply with legal obligations and professional standards. Improve our services and understand client needs. 4. Legal Basis for Processing We process your personal data based on the following grounds: Consent: When you have given clear consent for us to process your personal information for specific purposes. Contractual Obligations: To fulfil our contractual duties in providing mediation services. Legal Obligations: Where processing is necessary for compliance with the laws of England and Wales. Legitimate Interests: For our legitimate interests, provided they do not override your fundamental rights. 5. Disclosure of Your Information We may share your personal information with: Third-party Service Providers: Professionals who assist us in providing services, such as administrative support, IT services, or legal advisers. Legal or Regulatory Authorities: As required to comply with legal or regulatory obligations in England and Wales. Your Consent: If you provide explicit consent for us to share information in a specific instance. We ensure that third parties receiving your information protect it in accordance with this privacy policy and applicable data protection laws. 6. Security We are committed to safeguarding your personal data. We employ appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your information. 7. Retention of Your Information We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory requirements, or as otherwise required by law. 8. Your Rights Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data: Access: To request access to your data and obtain a copy. Rectification: To correct any inaccurate or incomplete information. Erasure: To request deletion of your data, subject to certain conditions. Restriction: To restrict the processing of your data in certain situations. Data Portability: To receive your data in a commonly used format. Objection: To object to processing based on legitimate interests. If you wish to exercise any of these rights, please contact us at contact@arkmediation.co.uk . 9. Changes to Our Privacy Policy We may update this privacy policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. 10. Contact Us If you have questions about this policy or our data practices, please contact us at: Ark Mediation Ltd 0330 043 6360 contact@arkmediation.co.uk

Mediation offered through preventative and mitigation conflict management for the workplace. Avoid complex tribunals and restore a positive work environment What is workplace mediation At ark mediation, we specialise in Workplace Mediation, helping businesses and employees resolve disputes quickly, fairly, and confidentially. Our services prevent workplace conflicts from escalating into costly and time-consuming tribunal claims, fostering a more positive and productive working environment What is workplace mediation Workplace mediation is a structured, voluntary process where an independent mediator helps employees and employers resolve conflicts constructively. Unlike formal grievance or tribunal procedures, mediation focuses on mutual understanding and long-term solutions rather than blame and punishment. Why choose mediation over tribunal Cost-Effective – Tribunal cases can be extremely expensive for businesses, whereas mediation is a lower-cost alternative. Faster Resolution – Mediation can settle disputes within days or weeks, whereas tribunals can take months or years. Confidential & Non-Adversarial – Unlike public tribunal hearings, mediation is private, fostering open and honest discussions. Preserves Workplace Relationships – Mediation encourages dialogue and compromise, helping employees and employers maintain a professional working relationship. Flexible & Custom Solutions – Outcomes are tailored to the needs of both parties, rather than rigid legal rulings. Our workplace mediation services We offer two core services to help businesses manage and prevent workplace disputes: 1. Conflict prevention and early intervention Proactive mediation before conflicts escalate. Training sessions for HR teams and managers on conflict resolution. Mediation policies to integrate dispute resolution into workplace culture. Creating a safe space for employees to express concerns early. 2. Post-conflict resolution and management Mediation for employee disputes, team conflicts, and employer grievances. Restoring effective communication between colleagues. Facilitating return-to-work discussions after grievances or disciplinary actions. Helping to rebuild trust and productivity in teams affected by workplace disputes. Who can benefit from workplace mediation Employees and managers experiencing interpersonal conflicts. HR professionals seeking efficient alternatives to tribunals. Businesses wanting to improve workplace culture and reduce turnover. Teams experiencing ongoing tension or breakdown in communication. Start Your Mediation Journey Today If you're facing workplace disputes or want to proactively prevent conflicts, ark mediation can help. Call us on 0330 043 6360 Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit

Get essential mediation documens and forms with Ark Mediation. From MIAM forms, C100 and Form A to mediation agreements, we provide all documents you require What are mediation forms and documents The table below provides an overview of typical forms you can expect to encounter on your mediation journey. MIAM Forms FM1 Form (Mediation Certificate) issued when mediation is deemed unsuitable C100 Form issued when applying to court for child arrangements Mediation Outcome Memorandum of Understanding (MoU) issued as a non-legally binding document summarising your agreement. This can be converted into a Consent Order Open Financial Statement (OFS) issued as a factual summary of both parties' financial disclosure Form A issued when applying to court for a financial remedy order e.g. division of assets etc. Other Mediation Documents Parenting Plan - a structured agreement outlining how parents share responsibilities and make decisions about their children Shuttle Mediation Agreement - issued if parties choose shuttle mediation Key Takeaways Mediation outcome documents (MoU, OFS) are not legally binding unless converted into a Consent Order Financial cases require an Open Financial Statement (OFS) to disclose assets transparently Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit MEDIATION FORM FAQs Do I need a mediation certificate to apply to court? Yes, for most child arrangement and financial cases, you must attend a MIAM first. If mediation is not suitable or the other party refuses to engage, the mediator will issue an FM1 certificate allowing you to proceed to court Can mediation forms be used in court? Yes, documents like the FM1 form (for court applications) and the Open Financial Statement (OFS) (for financial disclosures) can be used in court if required. However, the Memorandum of Understanding (MoU) itself is not a legal document unless turned into a Consent Order

Discover how mediation can help you avoid court, reduce stress, and reach fairer agreements on family, relationship, and financial issues Do I Need a MIAM? Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting What is family mediation 43% of marriages in the UK end in divorce so it’s important to recognise the changing landscape of divorce. One such change is the trend around Mediation, also known as ADR (Alternative Dispute Resolution). The primary goal of mediation is to make divorce proceedings more efficient, reduce conflict, and to support couples in finding long term solutions. Family mediators are trained to work with people in situations where the relationship or marriage has broken down. Our team come from professional backgrounds including law, psychology and various therapy-related professions, and are highly skilled at navigating these types of high-conflict situations. Unlike the court system, you stay in control at every step of the journey. How does family mediation work At ark mediation, your mediation journey follows four key stages: 1. The Initial meeting , and a requirement by the courts, is known as a MIAM (Mediation Information and Assessment Meeting) 2. Mediation Sessions , offered in various formats to suit your needs e.g. shuttle mediation in high-conflict situations, child inclusive mediation where kids are involved, and other formats 3. Outcome , resulting in documents drafted by your mediator to confirm what you agree upon. These can be made legally binding 4. Post-mediation six month check in with your mediator to see how things are going What are the benefits of family mediation Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit Take control and have more say on the outcome you desire. Unlike the legal route, where a court judge will enforce decisions upon you, mediation can help empower you to take the right decisions Mediators can often eliminate the conflict between you and your partner by providing pragmatic and impartial guidance . This is especially important where children are concerned and can help both sets of parents keep a level head Unlike the legal court system where decisions can be binding, mediation offers flexibility where agreements can be adapted based on your changing circumstances, for example as your children get older and have different needs Mediation can be quicker, significantly more cost effective and offers a better route to resolving disagreements compared to long drawn-out court battles Read our blog article here for more helpful information and advice, or contact us now for a free consultation. How long does family mediation take The length of family mediation depends on the complexity of the issues and the willingness of both parties to reach an agreement. On average, most cases are resolved within 2 to 4 sessions, with each session lasting around 60 to 90 minutes. Simpler cases, such as basic child arrangements, may be settled in just one or two sessions, while more complex financial disputes can take several sessions. Compared to court proceedings, mediation is significantly faster, often concluding within a few weeks to a couple of months, rather than months or years in court. Start Your Mediation Journey Today If you are going through a divorce, separation, family asset dispute or need support on aspects of child arrangements, call our team today. Call us on 0330 043 6360 Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? Learn more about a MIAM The first step in your mediation journey is a MIAM, otherwise known as the initial meeting. Read More What is the £500 Family Voucher Scheme? A government initiative that provides a financial contribution of up to £500 towards the cost of family mediation. Read More Learn more about Neurodiverse Family Dynamics For families with specific needs including neurodiverse dynamics. Read More Learn about our fixed Legal Packages A comprehensive end-to-end package including mediation and post-mediation legal sufeguarding. Read More Family Mediation FAQs How does family mediation work? Family mediation has three main stages. 1. Initial Meeting, also known as a MIAM where each party meets the mediator separately to assess suitability; 2. Joint Mediation Sessions, when both parties discuss their issues with the mediator's guidance; 3. Agreement Drafting, takes place when agreements are reach. This summary document outlines the agreed terms and can be made into a legally binding document through a solicitor Do I have to attend family mediation? Mediation is voluntary, but in most cases, you must attend a Mediation Information and Assessment Meeting (MIAM) before applying to court for child or financial disputes, unless an exemption applies (e.g., domestic abuse) Is mediation legally binding? No, mediation agreements are not legally binding. However, once both parties agree, a solicitor can draft a Consent Order, which the court can approve to make it legally binding. Ark Mediation offer a full service package solution where we can facilitate drafting of legal documents What issues can be discussed in family mediation? Mediation covers various family issues, including: 1. Child arrangements (custody, visitation, schooling, holidays) 2. Financial settlements (division of property, assets, pensions) 3. Spousal or child maintenance 4. Communication strategies for co-parenting 5. Any other family disputes related to separation or divorce How long does mediation take? It depends on the complexity of the case. Simple cases may take 1-2 sessions, while more complex disputes (e.g., financial settlements) can require 3-5 sessions or more What happens if we can’t reach an agreement? If mediation fails, the mediator will issue a ‘mediator’s certificate’ (FM1 form), allowing either party to apply to court. However, courts often prefer parties to have attempted mediation before legal proceedings Can I bring my solicitor to mediation? Typically, mediation is conducted without solicitors present, however Ark Mediation offer an advanced model called Hybrid Mediation where clients can attend with their legal representative. This allows for real time legal advice and faster decision making How much does family mediation cost? Costs vary based on your particularcircumstances but typically, your initial meeting (MIAM) and any subsequent joint mediation sessions start from £130 per person. Our end-to-end packages including mediation and formalising your agreement through a solicitor start at £799 What if my ex-partner refuses mediation? Mediation is voluntary, and if your ex refuses to attend, you can still proceed with a court application. The mediator will issue a form confirming the attempt to mediate Can mediation help with high-conflict situations? Yes, mediators are trained to manage conflict and ensure a safe discussion environment. In shuttle mediation, parties are in separate rooms, and the mediator moves between them to facilitate negotiation What are the benefits of mediation over court? 1. Faster & cheaper than court 2. Less adversarial – encourages cooperation 3. More control – parties make decisions, not a judge 4. Confidential – discussions remain private 5. Better for children – encourages positive co-parenting

Attend a Mediation Information and Assessment Meeting (MIAM) to explore an effective, court-approved alternative for resolving disputes. Book your MIAM today Do I Need a MIAM? Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Need an Urgent MIAM? >> What is a MIAM A MIAM (Mediation Information and Assessment Meeting) is the initial meeting you and your partner must take to start your mediation journey. These sessions are a mandatory requirement by Law (except in exceptional circumstances) before any court application can be made through the UK courts. The session must be facilitated by an accredited mediator who can (where required) sign-off a court certificate. Together with your mediator you will explore the issues, discuss the mediation process and assess whether mediation is suitable. When should I attend a MIAM Mediation is often most effective when it takes place at an early stage, before issues have snowballed. It's best to go to mediation when both you and your partner have come to terms with the separation and need help sorting out arrangements. Even if you've been separated for a while and are midway through the court process you can still opt to go down the mediation route. Before issuing a court application, you must attend a MIAM. Certain exemptions apply in extreme situations including domestic violence and child safeguarding concerns. What happens during the MIAM Your mediator will prepare and host the MIAM. In this session (which can be held in-person or over a video call) you will be provided with key information about the process and it is an opportunity for the mediator to evaluate whether your case is suitable for mediation. This is also an opportunity for you to ask questions relating to the mediation pathway. In cases where there is evidence of domestic violence of safeguarding concerns relating to children, the mediator will clarify that mediation is not suitable and the case should be referred to court. Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit What happens after a MIAM After each party has had their MIAM, and if they are both in agreement, the mediator will schedule a future appointment for the first mediation session. This is known as the Joint Mediation. In cases where there is a high conflict situation, clients can opt for shuttle mediation where the mediator will go between both clients during the session to avoid clients being in the same room/video call at the same time. If neither party can agree to proceed with mediation after the MIAM, or if the other party does not wish to engage in the MIAM process, or if the mediator deems mediation not to be suitable in your case, the mediator will provide you with the appropriate signed court form. This will provide evidence to the court you have attempted mediation and will allow you to proceed with a court application Read our blog on essential information about a MIAM, click here . Start Your Mediation Journey Today If you have been instructed by the court to seek mediation, call our team today. Call us on 0330 043 6360 Use our 1-minute 'Do I Need A MIAM?' questionnaire to find out if you need an initial mediation meeting Do I Need a MIAM? MIAM FAQs Who can conduct a MIAM? A trained and qualified mediator that is accredited by the Family Mediation Council (FMC) Where does the MIAM take place? Ark Mediation operate face-to-face and virtual MIAM's. Once you have made initial contact with our team and agreed to proceed, an initial meeting will be setup. Please see our Contact Us page for a list of locations we operate face-to-face sessions Do both parties have to attend the same MIAM session? No, MIAMs are usually conducted individually. Each party attends separately so the mediator can assess whether mediation is appropriate and ensure both individuals feel comfortable How long does a MIAM take? A MIAM typically lasts between 30 to 60 minutes. It is a one-off session where the mediator explains the process, answers your questions, and assesses whether mediation could work for your situation What happens if my ex-partner refuses to attend a MIAM? If the other party refuses to attend, the mediator can issue a MIAM exemption certificate, allowing you to proceed with a court application. However, courts often encourage mediation, and refusing to engage without a valid reason could negatively impact a legal case Can I bring a solicitor or a friend to a MIAM? MIAMs are usually one-on-one meetings with the mediator, so bringing a solicitor or friend is not normally allowed. However, if you have concerns, discuss them with the mediator in advance Do I have to pay for a MIAM? Yes, a MIAM usually costs £130 per person

Family Mediation using child therapy as an effective approach for children with ADHD, dyslexia or sensory processing disorders. Contact us today for more information What is neurodiverse family mediation Child mediation using child therapy is an effective approach for supporting neurodiverse children (such as those with autism, ADHD, dyslexia, or sensory processing disorders) in family mediation. It ensures that their unique needs and communication styles are considered when making decisions about child arrangements, co-parenting, and family transitions. Key Aspects of Child Mediation for Neurodiverse Children: Child-Centered Approach: Mediation prioritises the child’s needs, emotions, and well-being, ensuring they feel safe and heard during family transitions. Use of Child Therapists: Specialist child therapists or child psychologists may be involved to help interpret the child’s preferences, using methods suited to neurodiverse children (e.g., play therapy, art therapy, or sensory-based communication). Tailored Communication Methods: Neurodiverse children may struggle with verbal expression, so mediators use visual aids, structured routines, social stories, and simplified language to ensure their views are understood. Shuttle Mediation for Sensory-Sensitive Children: If face-to-face sessions are overwhelming, shuttle mediation (where information is passed between parents separately) can be used to reduce stress and anxiety. Parental Support & Education: Parents are guided on how to create structured, consistent co-parenting plans that accommodate the child’s sensory and emotional needs. Therapeutic Interventions: Mediation may incorporate child therapy techniques to help the child process changes, express their emotions safely, and develop coping strategies for family adjustments. Benefits of Child Mediation with Therapy for Neurodiverse Children: • Ensures child-focused decision-making that aligns with their unique needs. • Reduces stress and anxiety for children during family disputes. • Helps parents create realistic, structured parenting plans. • Provides an inclusive space where neurodiverse children can express their thoughts in a comfortable way. Start Your Mediation Journey Today If you are going through a divorce or separation, where children with neurodiverse needs are involved, call our team today. Call us on 0330 043 6360 Request a call back & free consultation * First name * Last name * Email Phone number * Service Required Family Mediation Message Submit NEURODIVERSE MEDIATION FAQs What is child mediation? Child mediation helps families resolve disputes about children after separation or divorce with the help of a neutral mediator How does therapy help neurodiverse children in mediation? Therapy supports neurodiverse children by helping them express their feelings through play, art, or structured communication Can neurodiverse children take part in mediation? Yes, they can participate directly or through a mediator or therapist who shares their views with parents What if my child finds it hard to communicate? Mediators use visual aids, simple language, and non-verbal methods to help children express themselves

Ark Mediation has been featured in the Spring edition of Juno - a natural parenting publication Ark Mediation have been featured in the Spring edition of Juno Magazine. About Juno JUNO is a natural parenting magazine that inspires and supports families through its range of features, columns and artwork. Established in 2003, it is published six times a year, in February, April, June, August, October and December. The editorial is broad, covering all aspects of family life for all ages. JUNO is loved by many readers for its articles that share personal experiences and reflections, and for the beautiful and striking images and illustrations from a range of artists. JUNO offers fresh perspectives in this fast-paced technological world, creating a non-judgemental community for those who are keen to follow “a natural approach to family life”. There are columns on home-education, empowered birth, teens and nutrition; interviews, craft and recipe ideas and a mix of features that can help readers make informed choices as they journey through the joys and challenges of parenting. Where to buy your Copy of Juno JUNO is available through WH Smiths, independent retailers, online at www.junomagazine.com and as a digital edition from the following links: https://itunes.apple.com/gb/app/juno-magazine/id694718174?mt=8 http://www.exacteditions.com/read/juno Through the Exactly App for Android devices: https://play.google.com/store/apps/details?id=com.exacteditions.android.androidpaper&hl=en Three reasons to read Juno INFORMATION – supportive features from families sharing experiences INSPIRATION – reviews to help you make sustainable choices INCLUSION – making everyone feel welcome in the community