Privacy Policy

1. Introduction

Ark Mediation (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which are the relevant laws of England and Wales. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We may collect and process the following information about you:

Personal Information: Name, contact details (including address, phone number, and email address), date of birth, and other personal information provided by you.
Sensitive Information: Information relating to your family, financial details, and other sensitive data, as relevant to the mediation process.
Communication Records: Notes, emails, and other forms of communication between you and Ark Mediation.
Website Usage Data: Information collected through cookies and similar technologies when you use our website (see “Cookies” below).

3. How We Use Your Information

We use your personal information to:

Provide family mediation and related services.
Schedule, conduct, and manage appointments and meetings.
Respond to inquiries and provide customer support.
Comply with legal obligations and professional standards.
Improve our services and understand client needs.

4. Legal Basis for Processing

We process your personal data based on the following grounds:

Consent: When you have given clear consent for us to process your personal information for specific purposes.
Contractual Obligations: To fulfil our contractual duties in providing mediation services.
Legal Obligations: Where processing is necessary for compliance with the laws of England and Wales.
Legitimate Interests: For our legitimate interests, provided they do not override your fundamental rights.

5. Disclosure of Your Information

We may share your personal information with:

Third-party Service Providers: Professionals who assist us in providing services, such as administrative support, IT services, or legal advisers.
Legal or Regulatory Authorities: As required to comply with legal or regulatory obligations in England and Wales.
Your Consent: If you provide explicit consent for us to share information in a specific instance.

We ensure that third parties receiving your information protect it in accordance with this privacy policy and applicable data protection laws.

6. Security

We are committed to safeguarding your personal data. We employ appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your information.

7. Retention of Your Information

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, to meet legal or regulatory requirements, or as otherwise required by law.

8. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

Access: To request access to your data and obtain a copy.
Rectification: To correct any inaccurate or incomplete information.
Erasure: To request deletion of your data, subject to certain conditions.
Restriction: To restrict the processing of your data in certain situations.
Data Portability: To receive your data in a commonly used format.
Objection: To object to processing based on legitimate interests.

If you wish to exercise any of these rights, please contact us at contact@arkmediation.co.uk.

9. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email.

10. Contact Us

If you have questions about this policy or our data practices, please contact us at:

Ark Mediation

0330 043 6360

contact@arkmediation.co.uk