When a relationship ends, the first steps are often the hardest. You may not know what a MIAM is, whether you need one, or how to find a mediator quickly. That uncertainty can keep families stuck for weeks.
So we built something to help. Digital MIAM is the UK’s first mediation platform powered by AI and human mediators. It was created by the team behind Ark Mediation, led by our founder Romina Kamran, to make the first step into family mediation simpler, faster and less daunting.
Why we built Digital MIAM
Most families who contact us have never been to mediation before. They want clear answers, they want to move quickly, and they want to speak to someone who understands. Traditional routes can involve phone tag, waiting lists and forms that are hard to follow.
Digital MIAM brings the whole process online, from your first questions to your MIAM certificate, without losing the thing that matters most: a qualified mediator who listens. As the Digital MIAM team puts it, technology should enhance, not replace, the human touch in mediation.
How it works
The process is designed to take minutes, not weeks:
- Tell us about your situation. A short online form, taking around three to five minutes, gathers the key details. You get free information and signposting straight away.
- AI-guided assessment and matching. Digital MIAM uses AI to understand your situation and match you with a suitable mediator from a team with backgrounds in law, social services and therapy.
- Book your MIAM online. Choose a time in the digital diary. Appointments are typically available within five days, with same-day sessions on request and a fast-track option within 24 business hours.
- Meet your mediator by video. Your MIAM is a private one-to-one conversation with a real family mediator, who explains your options and checks whether mediation is safe and suitable for you.
- Get your certificate, or go on to mediate. If you need to apply to court, your e-signed MIAM certificate for the C100 or Form A is issued through your dashboard and is valid for four months. If mediation is the right next step, your mediator invites the other person to their own MIAM.
Where AI helps, and where people lead
We are careful about what AI should and should not do in family mediation.
AI handles the practical steps: answering common questions, gathering information, signposting and matching you with the right mediator. This means less waiting and less repetition.
People handle everything that matters: every MIAM is held by a trained family mediator. Decisions about safety, suitability and your family’s future are always made by people, never by an algorithm.
Your information is protected with encryption, secure servers and strict access controls, in line with UK GDPR.
Who Digital MIAM is for
Digital MIAM is designed for anyone who needs a MIAM, including:
- Parents who need to apply to court about child arrangements (a C100 application)
- People applying for a financial order (Form A)
- Separating couples who want to understand their options before deciding anything
- Anyone who wants to start the process quickly and entirely online
Each person attends their own MIAM, so you can start whether or not the other person is ready.
Digital MIAM and Ark Mediation
Digital MIAM and Ark Mediation share the same values and the same commitment to families. Digital MIAM is built for a fast, fully online start. Ark Mediation supports families through the full mediation journey, from child arrangements and parenting plans to financial settlements, including child-inclusive and shuttle mediation.
If your case involves children, you may also be eligible for up to £500 towards your mediation costs through the government’s Family Mediation Voucher Scheme.
Start your MIAM today
Separation is hard enough. Getting started shouldn’t be.
- Book a MIAM online with Digital MIAM: digitalmiam.co.uk
- Talk to Ark Mediation about mediation: call 0330 043 6360 or book a free 10-minute call
